Tech Support - Onsite and Remote Sessions
This is a major part of our new day-to-day activities, and an area we often need more volunteers for! The skills we need are not high-level IT - it really is about helping with the sort of tasks you might do at home, or setting up regular equipment with instructions. Full training can be given and we have 'process & troubleshooting' notes for reference if you get stuck.
For regular Face-to-Face sessions we mainly need people to set-up the laptop, plug this into that, help the tutor open their presentation files and maybe give some cables a wiggle or troubleshoot if something goes awry. We try to have two volunteers at each session, one to set up and another to meet the tutor or put the register out, and we have notes (for example
'Setting Up at Brunswick' notes) to help.
For remote sessions we need people to host the Zoom session, admit attendees and click to run polls for attendee details. This is done from home but using our organisations Zoom details.
In addition, we would ideally like to offer blended sessions too, where Face-to-Face sessions are also accessible on Zoom at the same time. This requires another volunteer to help host/start the Zoom session from the venue instead of from home.